Doing Business with Illiana

New Customer Accounts

We want to put you on open account ASAP!
We make it easy for you to open an account. If you would like to set up an open account, we require three (3) trade references of current suppliers and their phone numbers. This will speed processing of future orders! Use any form of communication that's easiest for you!

Placing an Order

Our customer service team is trained to assist you in the selection of our products. You are not limited to trying to fit the products shown in the catalog to your needs. Our people will help you get the product you need to solve your problem.

If you are ordering items shown in a Lesman or RAECO catalog, we can process your order faster if you provide us with the following information:

  1. Catalog number/Manufacturer's part number
  2. Brief item description
  3. Quantity
  4. Purchase order number
  5. Billing address
  6. Shipping address
  7. Name and telephone number of the requisitioner

Purchase Prices and Payment

Terms and Conditions
Our terms are Net 30 days. Accounts that are over 45 days old are past due and put on hold. If there is a problem or some reason why you can't remain current, please call our accounts receivable manager (219-942-5588) to discuss the reason for the delay. Read more details on purchase terms.

Prices
The prices of goods sold are those in effect at the time of the sale. The prices listed are those in effect at the time of publication and are subject to change without notice. Please contact our sales department for current prices. We will be pleased to furnish quotations upon request either by mail, telephone, or fax.

Returns
To help us adjust your account quickly, please obtain return authorization from our customer service department. Give us the reason for return, purchase date, and your purchase order number.

Delivery
All items are F.O.B. shipping point. Our standard shipping procedure for continental U.S. customers is via UPS unless otherwise requested. Freight charges will be prepaid and added to the invoice.

Design Changes
Design changes are made from time to time. Some items may differ slightly from catalog illustrations or descriptions. Illiana Instrumentation Service reserves the right to make changes to the content of this website without notice due to photographic, typographical, or technical errors.